Maisaa Slings offers 2 payment methods;


Bank transfer




Maisaa Slings normally ships out your order within 5 calender days after receiving your payment.
We use PostNL for Dutch and Belgium shipments and DHL for all international shipments.
When the tracking number is provided by the shipping carrier, we will update your order with the tracking information.


The rate charged for the shipping of your order is based on the weight of your products, and your location.
The shipping rate is calculated at the check out.
If your country is not listed at the check out then please contact us at


We will deduct 21% salestax for any orders outside the EU.


In the unlikely event that your item is lost or damaged during post, then Maisaa Slings is responsible and will issue either a full refund or replacement within 30 days.




You have 14 calendar days to return an item from the date you received it, without specifying any reasons. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.


Please first email to request a refund.

Products can be returned to the following address:


Maisaa Slings

Molenstraat 20

7551 DC Hengelo

The Netherlands




You will be responsible for paying for your own shipping costs for returning the product. You are responsible for the product until the parcel is handed over to Maisaa Slings. We recommend shipping it insured.




Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund. We will refund your order within 30 days after approval.


Shipping costs and the purchase price of the product paid by you will be refunded to you if the entire order is returned. If you return only part of the order then no shipping costs will be refunded.


The right of withdrawal does not apply to products that Maisaa Slings has created in accordance with the consumer’s specifications. (Custom made)


The right of withdrawal shall not be accorded to consumers who do not belong to a member state of the European Union at the time of contractual conclusion and whose sole residence and delivery address are located outside the European Union at the time of contractual conclusion