You have 14 calendar days to return an item from the date you received it, without specifying any reasons. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.


Please first email to request a refund.

Products can be returned to the following address:


Maisaa Slings

Molenstraat 20

7551 DC Hengelo

The Netherlands




You will be responsible for paying for your own shipping costs for returning the product. You are responsible for the product until the parcel is handed over to Maisaa Slings. We recommend shipping it insured.




Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund. We will refund your order within 30 days after approval.


Shipping costs and the purchase price of the product paid by you will be refunded to you if the entire order is returned. If you return only part of the order then no shipping costs will be refunded.


The right of withdrawal does not apply to products that Maisaa Slings has created in accordance with the consumer’s specifications. (Custom made)


The right of withdrawal shall not be accorded to consumers who do not belong to a member state of the European Union at the time of contractual conclusion and whose sole residence and delivery address are located outside the European Union at the time of contractual conclusion